Clarity

I absolutely LOVE Moments of clarity! I love them. Maybe that's because I'm a know-it-all, control freak, anti-surprise type of person. So this week I had one of those very treasured Moments - I completely understand what it is I need to do with my company.

Growth and learning comes through pain and true to theory, I felt some pain prior to having my Moment. I was scheduled to deliver a PMP class in Orange County and I was excited for three reasons: 1. I was close to Brandy and would get to see her 2. Devin was going with me for the first time and 3. work = money. Not a lot to complain about. Except....

I have a major pet peeve when it comes to business. I believe in nurture marketing and building (and earning) client loyalty. As such, frustration ensues when I find myself involved in a business situation that only looks at customers as "transactions". My second pet peeve is poor quality. Especially when it is given to aforementioned customers. As I mended the training program together to the best of my abilities, BAM.... my Moment of clarity: I need to be doing this on my own, creating an environment and experience that is second to none.

Thankfully, Devin was there to witness the disaster and instead of frustration and doubt, we were both on fire for what we could make of our company and our classes. And the planning started - and if you know me, I'm great at moving quickly from planning to action. As luck (or divine intervention) would have it, my three May courses for aforementioned client are cancelled - dare I say it might have something to do with their poor material, poor choice of locations, poor service? So that means I have the entire month of May to focus on this exciting adventure we are about to embark on.

I have submitted RFPs for hotel locations and conference rooms, the material is well underway, and if all goes well, our first class will be in CA in July. We will follow that up with a Boston and Denver in July, Chicago in August... and if we get totally crazy, Hawaii in November!

It's going to be great! We are going to give them 40 hours (in 4 days) of high-energy, fun learning. Games, practice scenarios, quizzes, mind mapping - and a guarantee that they will pass the exam!